As the Covid situation is so volatile decided to amend the booking until May 2022. This was opposed to Jet2 who told their customers they all had to leave the Country on Boxing Day leaving many people losing large percentages of their holidays. Super helpful staff in store when we booked a holiday back in 2019 for summer 2020. If you need extra information on travel updates and travel ban laws, visit here. The new rules will require anyone flying into Ireland to produce a negative PCR test result received within … Really disgusted. Received a full refund no quibbles. Low deposits ATOL protected No Credit Card Charges . As had happened the day before, the majority of the flight passed without incident. TUI Mein Schiff 1 cruise ship is owned by TUI Cruises and has two sisterships - Mein Schiff 2 (2019) and Mein Schiff 7 (2023). Having booked a Holiday to St Lucia with Tui in August last to travel in Feb 2021, all was fine till we recently found that several countries now want a negative test etc etc etc up till 7 nights before you travel, again no issues, totally understand this, however Tui then decide, that any bookings made as of 22nd October to St Lucia … The majority of the second leg to Brussels passed without incident for the flight’s 150 passengers and 11 crew. Last week, a Boeing 767 operated by TUI Belgium suffered flap issues on consecutive days. Much like the Lanzarote flight the previous day, this Boxing Day service also made a stop in Fuerteventura. The Welsh airport, brand-new in its network, and will be its fourth UK base after Luton, Gatwick, and Doncaster. Discover our breathtaking Tunisia holidays for 2021 & 2022. Let us know your thoughts and experiences in the comments. Booked a holiday with there COV-19 refund guarantee. A smooth turnaround resulted in a one-minute early departure, at 17:14. The aircraft involved in both incidents was TUI Belgium’s only Boeing 767-300ER, which bears the registration OO-JNL. Im not being funny the last thing we want to do is cancel but with Covid we are left with no choice. To access the free TUI live chat service click on the image below Some other useful links for Tui are as follows. Based in Oxfordshire, UK. Vessels' previously designated names were "Mein Schiff 7" and "Mein Schiff 8", but as the old namesakes went to Marella Cruises UK (within TUI Group), the newbuilds took their names. Had a holiday booked for May 2020. My son ended up in intensive care in Jamaica after catching Samonella eating a prepaid meal as part the excursion. However, The Aviation Herald reports that the flight’s initial approach into the Belgian capital had to be aborted due to a technical problem. We have a holiday booked for May. As such, they requested to maintain their altitude (3,000 feet) and the runway heading, rather than attempt a landing. Waiting for a answer travel 15 of February 2021 TUI keep telling me is still going I don’t think it safe, Had to cancel holiday where my son was getting married due to corona, spoke to a lady who was pleasant and professional and was dealt with quickly. Marseille Provence Airport or Aéroport de Marseille Provence (IATA: MRS, ICAO: LFML) is an international airport located 27 km (17 miles) northwest of Marseille, on the territory of Marignane, both communes of the Bouches-du-Rhône département in the Provence-Alpes-Côte d'Azur région of France. I used all my savings wich I work so hard for. We had the worst travel experience.I still can't believe it. Booked and paid for a holiday in Minorca due in October 2020. I really do recommend them. On December 25th, a TUI Belgium Boeing 767 was operating the second leg of flight TB1712. This service first flies from Lanzarote to its fellow Canary Island of Fuerteventura. I HAVE E MAILED THE MANAGER OF THE HOTEL VULCANO WHO AS OF THE 11/1/2021 HAS NOT REPLIED THOUGH THE RECEPTIONIST HAS AND IMPLICATED WE ARE LIERS WHICH HAS MADE THINGS WORSE. Come on TUI a bit of good will would be appreciated to your loyal existing customers!, I TRAVELLED TO THE HOTEL VULCANO IN TENERIFE ON THE 4/12/2020 TILL 15/ 12 /2020 ON MONDAY 7/12/2020 WE RETURNED TO OUR ROOM AFTER BREAKFAST TO FIND THE MAIDS TROLLEY TIGHT UP TO OUR BEDROOM DOOR ON MOVING AND OPENING DOOR WITH MY CARD THE MAID WAS BENT OVER MY PARTNERS OPEN SUITCASE GOING THROUGH IT. Nobody was helping. We were lucky enough to get away to Lanzarote over Christmas with Tui, the flight ban to Spain came in 2 days later. Worst company I've ever dealt with.Booked holiday but because of the pandemic tui offered us the option of changing date etc when we submitted holidays for amendment the prices would come back at more than double we had found them for.requested refund told can't have one.i will never book with them ever again. They totally ignored our complaints. It then continues onwards … We opted to have a credit note and a 20% credit incentive as we didn’t request a refund. Watch out Tui don't take responsibility for basic hygiene, Waiting for answers for about this flight. The aircraft touched down at a normal speed, and without further incident. Journalist - A recent graduate in German, Jake has a passion for air travel on a student-friendly budget that extends beyond the realms of the usual suspects of low-cost-carriers. SO IF ANYTHING HAPPENS TO YOU MAKE SURE YOU REPORT IT TO EVERY ONE IN TUI AND THE POLICE WHO HAVE BETTER THINGS TO DO WHAT WITH COVID 19 AND DONT EXPECT TUI TO DO ANYTHING THERE USELESS AND FULL OF EXCUSES. With 76% of TrustPilot reviews rated poor or bad, I guess that sums up the service TUI offer their customers. Have you ever flown on a TUI Boeing 767? Just before they flew us to Jamaica and we had a wonderful holiday. The lady we spoke to just didn't help. Unhelpful staff, emails are usually responded to but specific questions never answered - just corporate responses that don’t get me anywhere. No complaints whatsoever. What do you make of these incidents? OO-JNL has not yet returned to service since the second flaps issue on December 26th. However, once again, an issue arose on approach to Brussels. The most sensible recourse is just not to use them again. Why have TUI not yet paid hotel/s for end of season 2020 accounts.We went away in September 2020 and the hotel is still waiting for their season account to be paid.This is normally paid 3 months after your holiday has been taken.Customers still waiting for their refunds is bad enough. In both instances, the aircraft had been on approach to Brussels Airport, inbound from Fuerteventura in the Canary Islands. Passengers flying into the airport were forced to line up and show their negative coronavirus tests to border force officials. This service first flies from Lanzarote to its fellow Canary Island of Fuerteventura. We requested a refund which we got in full within 2 days. East Midlands Airport (IATA: EMA, ICAO: EGNX) is an international airport in the East Midlands of England, close to Castle Donington in northwestern Leicestershire, between Loughborough (10 miles (16 km)), Derby (12.5 miles (20 km)) and Nottingham (14 miles (23 km)); Leicester is (20 miles (32 km)) to the south and … Disgraceful service! This was cancelled and we changed it to Crete with TUI paying the difference in cost. A keen amateur photographer, he is also currently one flight away from reaching his 100th sector flown as a passenger. It would be great if we could get a refund however the lead passenger has spoken to various departments via phone and we have had no luck in sorting this and looks like we are going to lose all of our current payments (3/8 have fully paid off the package).You would imagine that in these unprecedented times the company would look to refund passengers due to the risks out of goodwill.Will not be using TUI to book another holiday (post covid) or recommend based off of this experience. TUI we’re just fantastic with my Autism at the airport etc. Flight TB1712 touched down just two minutes behind schedule, at 22:32 local time. Photo: kitmasterbloke via Flickr The first incident. When this was also cancelled because of Covid we asked for a refund and this was returned in a few days. I normally only moan on here but felt this one needed mentioning, I will use TUI again. The Tui Blue Flamingo Beach offers lessons in one of three pools, alongside full-day programmes of activities and entertainment for youngsters. Booked a holiday pre covid , masks and whatever else hoops we will now need to jump through . © 2021 Trustpilot A/S. It departed the island’s El Matorral Airport 15 minutes behind schedule, at 17:00. If I could give it a 0 star I would.I Booked onto a wedding holiday for October 2020 to be told the wedding can't go ahead due to covid so was asked to change to May 2022 but when I called the crap Tui customer service line i was told it was not possible to change as there is no seats available on the plane and told to cancel by a member of the tui customer service team.I then went back on to the tui Website after I had cancelled to find out the lady I spoke to from tui customer service had LIED and there was seats on the plane also other people who are coming to the wedding managed to book no problem.The customer service staff need proper training as they don't have a clue what they are doing its like they have picked a random person off the street to help/work for them!so as I cancelled I lost 200 pounds which is NO FAULT OF MY OWN! He and his girlfriend spent most of their holiday in hospital and had reoccuring illness. won't EVER book with TUI again and I would never reccomend to anyone! Will always use TUI even though are holiday was cancelled twice no fault of TUI. The TUI reps never get back to, we kept getting the same reply from the call centre team: the rep will get back to you. Wizz Air will compete with TUI on every single route from Cardiff. My experience mirrors many of those here with a promised refund not materialising and poor to non existent response from customer services. Having entered a hold for approximately 25 minutes, the flight eventually landed safely and at a normal speed on runway 19 following an ILS approach. Now £63 on Tripadvisor: TUI BLUE Flamingo Beach, Playa Blanca. TUI Belgium has just one Boeing 767 in its fleet. Amended the 2020 holiday to this year due to the unforeseen circumstance at a cost to ourselves for July . Quarantine free holiday destinations, £0 deposits and 1000s of free kids' places. All rights reserved. I feel really sorry for TUI due to lockdown. Or it could have been the hotel Rui Negril, other people were ill. Booked all Inclusive for my husband and I to Lanzarote.The hotel we booked was had to close and Tui just took as took the worst hotel in the Blaya Blanca, we tried for day for Tui to give us somewhere acording to our choice on booking...It was wast of money and time. This was also cancelled and so we changed it for Tenerife in February 2021 with them again paying the extra cost. FlightRadar24.com reports that the first leg operated as planned, departing Lanzarote at 15:31 local time and landing in Fuerteventura at 15:52. Watch out! Prices are calculated as of 01/02/2021 based on a check-in date of 14/02/2021. Very poor communication. So it does seem possible to offer fair and honest customer service in these difficult times. THE RECEPTION SPOKE TO MY PARTNER AND TOLD HER THE MAID HAD KNOCKED IT OVER WHEN CLEANING THIS WAS IMPOSSIBLE TO DO BECAUSE THE CASE WAS DOUBLE ZIPPED AND THEN A LOCK GOES THROUGH WERE THEY MEET. Almost all beverages, food and gratuities are included in the cruise price. Book your next ATOL protected holiday in confidence with the TUI Holiday Promise. I know Tui were dreadful with refunds at the start of the pandemic but I can’t fault them for this holiday. This was despite having to abort the initial approach and briefly circle to the northeast of the airport. We have to pay to get out of a holiday which is just ridiculous. Terrible. Although I haven't used them it's interesting to note Jet2's reviews who are in the same business. AWFUL- may as well be con artists!Persuaded my elderly Mum with Pakinson's to change her holiday rather than get a refund, and then made it so difficult for her when she eventually could not go due to the pandemic and her health. Clearly not going to be able to go but to get our money back we have to pay £400 and to change our holiday we have to pay £200. If I had booked aware of the situation I could accept the t&c but masks were worn at Halloween and distance was what you kept on motorways when we booked ! Oops, this content can't be loadedbecause you're having connectivity problems, Stay always informed and up to date with our breaking news alerts, Qatar Wants To Launch IATA’s Travel Pass Before Emirates & Etihad, Breaking: EASA Declares The 737 MAX Is Safe To Return, American Airlines Issues Skiplagging Warning To Travel Agents, Emirates Extends South Africa Flight Suspension. This was then deferred to summer 2021 but as the pandemic is still on-going, half of our booking party now do not want to travel. TUI HAVE COMPLETELY WASHED THERE HANDS OF THIS BECAUSE I DIDNT REPORT IT TO THERE REP WOOPS DIDNT HAVE 1 DIDNT REPORT TO 24/7 HELPLINE THE ONLY REASON FOR THIS IS MY PARTNER SAID NOTHING WAS MISSING SO DONT KICK OFF.YOU SHOULD BE ABLE TO LEAVE UNLOCKED CASES IN ROOM NEVER MIND LOCKED ONES WITHOUT THEM BEING TAMPERED WITH. I feel like I've been robbed by TUI.After a very hard year, with loss of family members and close friends, I thought we can do we a nice trip. Lanzarote at 15:31 local time aircraft has been named Sunshine since April 2015, it! Refund and this was returned in a few days helpful staff in when. Spent most of their holiday in confidence with the TUI BLUE Flamingo,! Compete with TUI on every single route from Cardiff returned to service the following,. Travel experience.I still ca n't believe it paying the extra cost as we didn ’ t a!, which bears the registration OO-JNL again and I would never reccomend to!! 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